Terms & Conditions

1. Definition and Interpretation:
LD means Centreroom Ltd trading as Balls Direct whose registered office is 110 Finchley Rd,
London NW3 5JJ
2. The “client” means the person or body who is ordering goods from BD
2. Conditions:
These apply to all orders with BD and supersedes all other others unless specifically signed and agreed by the director (Simon Baskind) of BD. By placing an order with BD you on behalf of your company constitutes acceptance the following conditions (1-15) are the only conditions that apply to the contract notwithstanding any purported terms put forward by you at the time the order is placed and agreed by a director of BD.
3. Payment Terms:
In order to keep our costs competitive payment is on a pro-forma basis by credit/debit card through a protected gateway, Sagepay. In exceptional circumstances a 30 day credit account may be available. Credit account terms start from the date of delivery of goods. Credit terms maybe granted subject to credit approval . If an account is granted and payment terms are not adhered to then all orders will revert to pro-forma.
4. Risk and Title:
Risk or damage to a loss of the Goods will pass to the Client at the time that the Client collects or, where BD is to deliver the Goods to the Client, at the the time when LD makes delivery.
5. The Goods:
We reserve the right to alter any details or design of products illustrated without prior notice and while every effort is made to describe our goods accurately on the
web,/literature no warranty is given to as to accuracy and no responsibility will be accepted for error or samples/examples of previous products in advertising print, on our website, in catalogues, at trade shows, in client meetings and in any other situation that LD chooses to showcase past completed orders.
6. Quotations and Contracts:
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the Law or Government regulations requiring us to increase prices by way of Tax’s, import duties, customs and exise duties or otherwise. The Prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the conformation or accepted contract. If the client is unsure about how many colours are in their branding and make payment then LD have the right to alter the total price after payment is made
7: Delivery:
In so far as delivery of goods is concerned, time shall not be of the essence of the contract.
Whilst every effort is made to deliver/despatch the goods timeous as indicated on any specific date and the Client shall not be entitled to cancel any order(s) by reason of delay. LD shall not be liable to any damages for failure to affect delivery/despatch timeously for any reason whatsoever. Lead times will be deemed to commence at the date LD receives signed off artwork from the client and payment in full. Deliveries will occur between 8am to 5.30pm Monday to Friday. No deliveries will take place at weekends unless agreed. Delivery costs may change due to the number of locations and actual location

8. Quantity Variation:
BD will be deemed to have fulfilled the contract by delivery of plus or minus 5% of the quantity of goods ordered and will be charged at the contract rate for the actual quantity delivered
9. Claims:
Any claims arising from damages, delay or partial loss in transit must be made in writing within 3 days of receipt of the goods. All claims with regard to quality or quantity of goods must be made in writing within 3 days of receipt of the goods.
BD shall not be liable to any claims in respect of damage or loss to goods whilst in transit, unless loss or damage is made in writing at the time of delivery.
Any courier shall be deemed an agent of the client and all risk in the goods shall pass to the client upon delivery to the client or such agent as the case maybe.
Any claims for non delivery must be made in writing within 3 days from receipt of the invoice.
10. Cancellation:
A charge of 25 percent of the total order will be made on all cancelled orders with the charge for all work carried out up to date of when written cancellation is reached to BD. In addition BD reserves the right to add a disposal fee to the cancellation charge where applicable.
11. Overdue Invoices:
Should any money be outstanding for any invoice (either on pro-forma or past the
credit account terms date) then delivery of the goods will not take place. Interest is charged to the client at 20 percent p.a (charged at 0.0548% daily rate)
12. Quantity Changes:
Any changes to quantity must be made in writing prior to when manufacturing
commences. Should manufacturing commenced the order will be charged at piece rate
13. Refund Policy
BD do not offer a refund policy since the goods are sold for promotional or corporate uses and cannot be exchanged
14. Colour Variations:
Due to the different materials, print processes. Screen adaptation of colours we cannot match pantones 100 percent and BD will do everything to get as close as possible but will not be liable for any discrepancy to colour matching.
15. Force Majeure:
BD will be not be held responsible for unforeseeable circumstances that prevent BD